core sector communique

Citrix Acquires Beetil

Expands Company’s Award-Winning Citrix GoToAssist Capabilities

India, September 12, 2012: Citrix today announced that it has completed its acquisition of Beetil, a privately-held cloud-based service desk technology provider. Beetil helps technical support professionals provide exceptional customer assistance and streamline technology costs through the delivery of easy-to-use, yet powerful incident tracking, end user self-service, configuration, change management and release management functionality.

The acquisition enables Citrix to expand the capabilities of its market-leading, cloud-based support product line, Citrix GoToAssist, with the addition of an integrated IT service desk solution. As a result, Citrix has the ability to offer support professionals an essential set of cloud-based services from a single platform for remote support, monitoring and service desk management.

“Beetil’s services are a natural complement to Citrix cloud-based IT support tools. The design is elegant, simple and meets the needs of technicians and end users alike,” said Brett Caine, SVP and GM for the Online Services division at Citrix. “Together with the Beetil team, we will extend our leadership in delivering innovative cloud-based support. This acquisition reinforces our commitment to meeting the growing demand of our customers and the market for a simpler and integrated approach to IT support.”

“We share a common mission with Citrix: to help IT be strategic and responsive to today’s organizational needs,” said Dan Lee, founder and CEO, Beetil. “We founded Beetil to deliver a better cloud-based support and service management experience based on the best practice ITIL framework. We succeeded by delivering a complete support desk tool that is easy to use, easy to learn, and easy on the pocket. And we are thrilled to join the Citrix team because our two companies share a similar vision and culture.”

The Beetil team will join the Citrix organization immediately. Dan Lee, formerly chief executive officer of Beetil, will report to Elizabeth Cholawsky, VP and GM of the IT Support line of business at Citrix. The terms of the acquisition were not disclosed. 

About Beetil

Based in Wellington, New Zealand, Beetil provides a complete support desk management solution in one, integrated easy-to-use tool. The Beetil product is based on industry-recognized best practices for IT service management (ITIL) that provide a framework for managing IT services, enabling users to seamlessly add structure to their service management process without complexity and cost. The company’s support desk management tool provides the ability to track and manage incidents, problems, service and change requests, releases, knowledge and infrastructure assets, configurations and reporting. 

About Citrix

Citrix (NASDAQ:CTXS) transforms how businesses and IT work and people collaborate in the cloud era. With market-leading cloud, collaboration, networking and virtualization technologies, Citrix powers mobile workstyles and cloud services, making complex enterprise IT simpler and more accessible for 260,000 organizations. Citrix products touch 75 percent of Internet users each day and it partners with more than 10,000 companies in 100 countries. Annual revenue in 2011 was $2.21 billion. Learn more at www.citrix.com.
The Online Services division of Citrix provides secure, easy-to-use cloud-based solutions that enable people to work from anywhere with anyone. Whether using GoToMeeting to hold online meetings, GoToWebinar to conduct larger web events, GoToTraining to train customers or employees, Podio to create customized workspaces and apps to collaborate with anyone, GoToMyPC to access and work on a remote Mac or PC, GoToAssist to provide IT support and management or ShareFile to securely share files, documents and data, businesses and individuals are increasing productivity, decreasing travel costs and improving sales, training and service on a global basis. For more information, visit www.citrixonline.com.