Kolkata, India- August 7, 2009: Ushacomm, a leading telecom software company has announced a partnership with Talisma Corporation Pvt. Ltd., a leading provider of Customer Relationship Management (CRM) solutions, to provide a unique solution that helps service providers improve their top-line by creating new offers for existing customers and also to reduce the cost of acquisition of new subscribers. This solution is built on the capabilities around Business Support System (BSS), Customer Relationship Management (CRM) and Business Intelligence (BI) and is named as TIB-X (Telco in a box).
TIB-X is a pre-configured, tightly integrated solution which combines the capabilities of BSS (Business Support system), Business Intelligence and CRM. Adoption of this solution is easy with a plug and play approach. Backed by robust quality practices and up-to-date R&D facilities of Ushacomm and Talisma, TIB-X offers service providers a state-of-the-art solution that helps them to remain competitive. As billing system generates and stores all business critical information, this can be productively used by BI and CRM to deliver unique features and offerings for end subscriber. TIB-X will be very useful for operators, especially new entrants, in countries like India where the market is extremely price conscious and highly competitive. TIB-X will help the operators to profitably launch and sell new offerings to their existing customers and also helps to intelligently launch campaigns to the target prospects.
Commenting on this, Dr. Saugata Banerjee, Executive Director, UshaComm said, “One of our major direction is to grow our business through partnerships of various types, like system integrators, technical platform providers and application vendors. Partnership with Talisma is very well timed, looking at the present market scenario, where service providers want to retain all of their customers, either because of high cost of acquiring new customers or due to imminent implementation of number portability or because of both. I am confident that
TIB-X will play a crucial role in keeping the business of service providers competitive and agile”.
“Talisma has always been at the forefront globally in providing solutions that assist organizations in identifying customers’ changing preferences and aligning their service strategy in real-time”, said Mr. Raj Mruthyunjayappa, Managing Director, Talisma’s Asia-Pacific and European Operations. “We are thrilled to announce the availability of Telco in a box for Telecom players providing them with a platform to create a more innovative and complete Customer Experience offering”, he added.
TIB-X being a pre- integrated solution, renders itself to a rapid implementation and gives the operator a single window to manage and support the solution, which otherwise is a major challenge to be solved by having multiple sources of applications.
Ushacomm's solutions are known to eliminate risk and empower the operator by offering highly innovative and state-of-the-art business support solution. Ushacomm offers off-the-shelf products and managed services for running its billing, mediation and interconnect solutions.
About Talisma
Talisma Corporation Pvt. Ltd., is the leading Customer Relationship Management (CRM) software solutions provider. Talisma enables organizations to globally deliver an exceptional customer experience throughout the customer lifecycle across Marketing, Sales, and Service functions. Talisma solutions improve customer satisfaction by integrating the power of email, phone, chat, SMS text messaging, print, portal, mobile, and Web self-service with a robust and mature Web services platform, comprehensive analytics, and a system-wide knowledgebase. Talisma serves a variety of industries through its vertical solutions.
About Ushacomm
Ushacomm is a global IT solution vendor for communication, utility and infrastructure service providers. Its flagship solutions for revenue and customer management is being extensively used by over 45 leading service providers across the globe. It is also one of the first customer and billing product company to be awarded ISO and CMM certification. Ushacomm provides solutions for cutting edge technologies like 3G, triple play & quad play, broadband, wi-max, satellite communication etc. Besides telecom, Ushacomm also provides revenue & customer management solution for passive infrastructure providers. Ushacomm invests heavily in manpower and technology development in its state of the art development centres located in Kolkata, Johannesberg & Birmingham.
TIB-X is a pre-configured, tightly integrated solution which combines the capabilities of BSS (Business Support system), Business Intelligence and CRM. Adoption of this solution is easy with a plug and play approach. Backed by robust quality practices and up-to-date R&D facilities of Ushacomm and Talisma, TIB-X offers service providers a state-of-the-art solution that helps them to remain competitive. As billing system generates and stores all business critical information, this can be productively used by BI and CRM to deliver unique features and offerings for end subscriber. TIB-X will be very useful for operators, especially new entrants, in countries like India where the market is extremely price conscious and highly competitive. TIB-X will help the operators to profitably launch and sell new offerings to their existing customers and also helps to intelligently launch campaigns to the target prospects.
Commenting on this, Dr. Saugata Banerjee, Executive Director, UshaComm said, “One of our major direction is to grow our business through partnerships of various types, like system integrators, technical platform providers and application vendors. Partnership with Talisma is very well timed, looking at the present market scenario, where service providers want to retain all of their customers, either because of high cost of acquiring new customers or due to imminent implementation of number portability or because of both. I am confident that
TIB-X will play a crucial role in keeping the business of service providers competitive and agile”.
“Talisma has always been at the forefront globally in providing solutions that assist organizations in identifying customers’ changing preferences and aligning their service strategy in real-time”, said Mr. Raj Mruthyunjayappa, Managing Director, Talisma’s Asia-Pacific and European Operations. “We are thrilled to announce the availability of Telco in a box for Telecom players providing them with a platform to create a more innovative and complete Customer Experience offering”, he added.
TIB-X being a pre- integrated solution, renders itself to a rapid implementation and gives the operator a single window to manage and support the solution, which otherwise is a major challenge to be solved by having multiple sources of applications.
Ushacomm's solutions are known to eliminate risk and empower the operator by offering highly innovative and state-of-the-art business support solution. Ushacomm offers off-the-shelf products and managed services for running its billing, mediation and interconnect solutions.
About Talisma
Talisma Corporation Pvt. Ltd., is the leading Customer Relationship Management (CRM) software solutions provider. Talisma enables organizations to globally deliver an exceptional customer experience throughout the customer lifecycle across Marketing, Sales, and Service functions. Talisma solutions improve customer satisfaction by integrating the power of email, phone, chat, SMS text messaging, print, portal, mobile, and Web self-service with a robust and mature Web services platform, comprehensive analytics, and a system-wide knowledgebase. Talisma serves a variety of industries through its vertical solutions.
About Ushacomm
Ushacomm is a global IT solution vendor for communication, utility and infrastructure service providers. Its flagship solutions for revenue and customer management is being extensively used by over 45 leading service providers across the globe. It is also one of the first customer and billing product company to be awarded ISO and CMM certification. Ushacomm provides solutions for cutting edge technologies like 3G, triple play & quad play, broadband, wi-max, satellite communication etc. Besides telecom, Ushacomm also provides revenue & customer management solution for passive infrastructure providers. Ushacomm invests heavily in manpower and technology development in its state of the art development centres located in Kolkata, Johannesberg & Birmingham.
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