DALLAS, TEXAS: March 2, 2009 – Affiliated Computer Services, Inc. (NYSE: ACS) today announced a three-year $13 million contract renewal with Brother International Corporation to continue providing high level hardware, technical and customer care support services to the printing leader.
“By continuing this successful relationship with ACS, Brother will be able to focus on what we do best: manufacturing and selling high-quality printers,” said Charles Stadler, vice president of National Service, Brother International Corporation. “ACS has been our trusted partner for years and we are pleased to continue the relationship.”
The new agreement continues an eight-year relationship with Brother. ACS is providing inbound and outbound customer care support and data entry services for warranty registration cards. ACS worked closely with Brother to develop technical support call handling processes increasing first call resolution.
“The fact that a long-term business partner like Brother renewed their relationship with ACS is a testament to our commitment to quality and the value we add to our clients’ businesses,” said Chris Tranquill, managing director of ACS Communications and Consumer Goods. “In our eight years of working together we have continually been able to help make Brother a better operation.”
ACS has been a leader in the customer care industry for more than 20 years. ACS customer care solutions improve any company’s customer interactions, leaving clients with more satisfied customers. With more than 29,000 agents in 115 customer care centers around the world, ACS employees handle in excess of one million customer interactions every day in 20 different languages.
About Brother International Corporation
Brother International Corporation is one of the premier providers of products for home and business offices. Headquartered in Bridgewater, New Jersey, Brother was established in the United States in 1954 and markets many industrial products, home appliances, and business products manufactured by its parent company, Brother Industries, Ltd., of Nagoya, Japan.
About ACS
ACS, a global FORTUNE 500 company with approximately 70,000 people supporting client operations reaching more than 100 countries, provides business process and information technology solutions to world-class commercial and government clients.
“By continuing this successful relationship with ACS, Brother will be able to focus on what we do best: manufacturing and selling high-quality printers,” said Charles Stadler, vice president of National Service, Brother International Corporation. “ACS has been our trusted partner for years and we are pleased to continue the relationship.”
The new agreement continues an eight-year relationship with Brother. ACS is providing inbound and outbound customer care support and data entry services for warranty registration cards. ACS worked closely with Brother to develop technical support call handling processes increasing first call resolution.
“The fact that a long-term business partner like Brother renewed their relationship with ACS is a testament to our commitment to quality and the value we add to our clients’ businesses,” said Chris Tranquill, managing director of ACS Communications and Consumer Goods. “In our eight years of working together we have continually been able to help make Brother a better operation.”
ACS has been a leader in the customer care industry for more than 20 years. ACS customer care solutions improve any company’s customer interactions, leaving clients with more satisfied customers. With more than 29,000 agents in 115 customer care centers around the world, ACS employees handle in excess of one million customer interactions every day in 20 different languages.
About Brother International Corporation
Brother International Corporation is one of the premier providers of products for home and business offices. Headquartered in Bridgewater, New Jersey, Brother was established in the United States in 1954 and markets many industrial products, home appliances, and business products manufactured by its parent company, Brother Industries, Ltd., of Nagoya, Japan.
About ACS
ACS, a global FORTUNE 500 company with approximately 70,000 people supporting client operations reaching more than 100 countries, provides business process and information technology solutions to world-class commercial and government clients.
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