Mövenpick Hotels & Resorts energises event
organisation from A-Z (Accra to Zurich).
Intensive training for new global Meetings &
Events programme pays off as company takes top three position in European MICE
survey.
Zurich
(Switzerland), 23 May 2012— Creative cuisine, inspirational event ideas and fast
efficient MICE service from start to finish are at the heart of the new global
Meetings & Events programme launched by Mövenpick Hotels & Resorts at
IMEX in Frankfurt, the world’s largest meetings and incentive travel
exhibition.
Intensive
training to streamline every element of the MICE process at Mövenpick Hotels
& Resorts has already paid major dividends with the upscale Swiss
hospitality company achieving a number three ranking among European branded
hotels in this year’s German IFH Institute for Hospitality Management’s annual
MICE survey. When tested on a complex meetings request Mövenpick Hotels &
Resorts in Central Europe achieved 100% for process and execution and also
responded the same day, a feat achieved by only 30% of the hotels
tested.
“Last year,
Mövenpick Hotels & Resorts in Europe were ranked 30th, so this
vastly improved position pays tribute to the new seamless MICE experience our
customers can now enjoy,” said John Griffin, the Swiss company’s Senior Vice
President Brand and Marketing.
The
Meetings & Events programme will be available across all key MICE properties
of Mövenpick Hotels & Resorts – from Accra to Zurich – by the end of 2012,
with several hotels unveiling the scheme this week. What is particularly
significant about the programme is that all employees involved in the
MICE customer journey are taking part in company wide training to provide
personalised, intuitive and efficient service in addition to those working in
the meetings, events and banqueting departments.
Three key
principles provide the foundations of success for the new programme. Firstly,
with ‘Food for thought’, menus have been given a fresh seasonal touch, enhanced
by local, organic or Fairtrade produce, live cooking stations, healthy menus,
adaptations for special diets and imaginative flourishes such as individual
mini-fondues or Mövenpick Ice Cream stations.
Secondly,
event organisation at Mövenpick Hotels & Resorts has also been completely
streamlined with ‘Thought-through service’ - the creation of quality events that
are custom-made to match individual requirements. The process is now supported
by dedicated Meetings Consultants that provide a one-contact start-to-finish
service, as well as Meeting Concierges that resolve any challenges during an
event.
Finally,
‘Inspirational environments’ have been created through the transformation of
meeting spaces into unique locations that can accommodate tailored event
concepts or be personalised to individual requirements. Whether the setting is
an ancient amphitheatre in Petra or intimate historic ‘Cave’ vaults in a
restored water tower in Hamburg, the Meetings & Events programme reimagines
event space in an unforgettable way.
Additionally,
new online tools have been introduced to provide customers with fast easy ways
of accessing information. Requests for meeting space availability, pricing and
creative ideas can be done at the click of a mouse through the new user-friendly
Meetings & Events’ online RFP (request for proposal) section, in partnership
with Active Network | StarCite, while 2D-interactive floor plans allow event
planners to carry out feasibility checks of possible room set-ups. There is also
a tips & tricks section that offers invaluable advice to event
planners.
The
programme follows MICE customer research by Mövenpick Hotels & Resorts that
underlined the importance of one-click solutions, consistency, fast feedback and
a warm personal approach to customised event solutions.
“Whatever the
occasion, we are here to listen and adapt individual solutions to meet customer
requirements,” said John Griffin. “The Meeting & Events programme highlights
our constant commitment to product improvement and customer
satisfaction.”
About Mövenpick Hotels &
Resorts:
Mövenpick Hotels & Resorts, an international upscale hotel management company with over 16’000 staff members, is represented in 24 countries with 71 hotels and resorts currently in operation. More than 30 properties are planned or already under construction, including this year’s openings in Hurghada, Sharm El Sheikh and Abu Soma (Egypt), Ankara (Turkey), Chiang Mai and Koh Samui (Thailand), Palawan (Philippines) and Dubai (UAE). Focusing on expansion in its core markets of Europe, Africa, the Middle East and Asia, Mövenpick Hotels & Resorts specialises in business and conference hotels, as well as holiday resorts, all reflecting a sense of place and respect for their local communities. Of Swiss heritage and headquartered in Zurich, Mövenpick Hotels & Resorts is passionate about delivering premium service, culinary enjoyment and sustainable environments – all with a personal touch. The hotel company is owned by the Mövenpick Holding (66.7%) and the Kingdom Group (33.3%).
No comments:
Post a Comment