South American Acquisition Represents Expansion Into Key Market
DALLAS, TEXAS: December 23, 2008 – Affiliated Computer Services, Inc. (NYSE: ACS) today announced it has acquired Grupo Multivoice, an Argentina-based customer care services provider. Financial details were not disclosed.
With its headquarters in Córdoba, Argentina and additional locations in Santiago, Chile; Bogota, Colombia; and Lima, Peru, Multivoice’s revenues for the 12 months ended November 2008 were approximately US $40 million. The company has approximately 6,000 employees.
The combined ACS Multivoice offering will provide customers throughout the Americas and Europe a suite of high quality, cost competitive, bilingual services in English and Spanish for their business process outsourcing (BPO) solutions. Multivoice’s local and international customers will now be backed by a FORTUNE 500 company offering a diversified suite of BPO solutions with demonstrated global delivery capabilities serving clients in more than 100 countries.
“The acquisition will benefit customers, employees and shareholders,” said Tom Blodgett, executive vice president and group president of ACS Business Process Solutions. “ACS will capitalize on Multivoice’s wealth of local talent and relationships to expand its global capabilities, giving customers around the world more options and services.”
Multivoice Expands Global Capabilities
ACS will continue Multivoice’s well-defined plan of: targeting regional growth within South America; expanding key client relationships; enhancing their impact as an outsourcing provider to Europe; becoming a high quality, cost competitive, bilingual outsourcing location to companies in the United States.
“This deal will enable us to enhance the diversity of our services so that our clients can benefit from ACS’ expertise, prestige and capability in BPO services,” said Guillermo Gastardelli, president of Grupo Multivoice. “There will be no policy changes in the services we provide to our customers. Our employees will also have the opportunity to expand their experience and capabilities within an industry leading Fortune 500 company.”
Multivoice was founded by Gustavo Barrionuevo, shareholder and general director, in Argentina in 1994 and during the past several years has expanded to become an industry leader in customer care throughout South America. The company’s core services include customer care, sales promotion, debt collection and back office support.
ACS has been in the customer care industry for more than 20 years and before the acquisition had more than 20,000 agents handling in excess of one million interactions every day from more than 100 customer care centers around the world. ACS employees support customers in 20 different languages.
The company will operate under the name ACS Multivoice and continue to be managed by Multivoice’s existing executive team.
About ACS
ACS, a global FORTUNE 500 company with approximately 63,000 people supporting client operations reaching more than 100 countries, provides business process outsourcing and information technology solutions to world-class commercial and government clients. The company's Class A common stock trades on the New York Stock Exchange under the symbol "ACS."
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