New ISS regional operations team announced
for Europe and North Africa
Inchcape Shipping Services, the world’s leading maritime services provider,
has announced its new regional team for Europe and North Africa following the
creation of its new operations division.
Reflecting ISS’ transition from eight regional profit centres within two
hemispheres to four world regions and Japan, the new operations division is
charged with delivering operational excellence, providing the very best products
and quality of service, standardising work processes and optimising resources
and capabilities. The Europe and North Africa operations team is the first of
the four regional teams to be announced.
Simon Edsall has been appointed as Executive Vice President of Operations
Region Europe and North Africa. With over 18 years experience in shipping,
Simon was previously Managing Director of Condor Ferries with a strong focus on
customer service and stakeholder engagement. He has also worked for London
Gateway and P&O and holds an MBA from London Business School and a MA from
Oxford University.
Reporting into Simon Edsall will be Kevin Cool, Vice President Operations
Region Europe and North Africa. Kevin’s maritime experience includes liner
trades, ship agency and developing technology for port community systems. He was
previously General Manager (UK) for ISS, while another ISS employee, Javier
Torrente has been promoted to Regional Operations Manager, Region Europe and
North Africa.
The new operations division will be led by Michael van Hemert, Chief
Operating Officer. Also reporting to Michael will be Simon Peters in a new role
as Global Head of Service Delivery. Simon will provide a single point of
contact for the facilitation of commercial contracts, SLA Delivery and the
implementation of new products and will work to provide the optimal interface
between operations and commercial performance. Simon has four years management
experience with ISS and has also held divisional management roles with V
Ships.
Said Michael van Hemert: “We talked to customers in detail when reviewing the
business and based on their feedback created a new structure which centres on
promoting their needs and ensuring we achieve the very best operational
performance and service management. The new regional teams will also be tasked
with optimising our resources and capabilities, and standardising our global
work processes to the highest level.”
Inchcape Shipping Services is the world's leading maritime services provider.
With over 280 proprietary offices in 65 countries, and a workforce of over
3,700, the company’s diverse global customer base now includes owners and
charterers in the oil, cruise, container and bulk commodity sectors as well as
naval, government and inter-governmental organisations.
ISS provides landside commercial and humanitarian logistics, transit,
offshore support, informational and other associated marine services. The
company also provides a growing range of outsourcing services including global
crew and marine spares logistics; port hub agency management; and sophisticated
Enterprise Resource Planning solutions through its subsidiary
ShipNet.
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