15/02/2011 Molex Premise Networks launches it’s new Customer Support Portal (CSP), a user friendly, web-based platform that sets a new standard for self-service and remote support, providing anytime, anywhere access to expertise and self-help.
Molex Partners receive fast responses and quick resolution serviced by the Global Customer Support Team. The CSP gives partners the ability to download software updates and user guides, query the Molex Premise Networks Knowledgebase, receive release notifications, track requests, ask a warranty, training or support question, and get fast answers to frequently asked questions, best installation practices, and troubleshooting recommendations.
Dedicated support services provided by the CSP include:
1. Business Partner Programme Enrolment
2. Warranty, Training and Support Requests
3. Quality Claims
4. Product Registrations
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Molex Incorporated is the world’s second largest manufacturer of electronic, electrical and fibre optic interconnection products and systems, switches and application tooling. Based in
For over 30 years Molex has manufactured comprehensive UTP, FTP and Optical Fibre cabling products suitable for the transmission of voice, data and video imaging signals. As one of the original pioneers of structured cabling we have provided state-of-the-art communication solutions to some of the biggest organisations in the world.