core sector communique

New ISS GMT service launched to meet growing demand for digital bookings

ISS GMT, the marine travel division of Inchcape Shipping Services, the world's leading maritime services provider, is responding to industry demand for greater digital control over bookings with new online tools and resources for the processing of airline travel, hotel accommodation, ground transfers, visa and passport assistance for marine industry customers.

The new service, available at www.flyissgmt.com is designed to meet the time pressures of customers as they travel the world, and their wish to interact digitally, especially through mobile devices. Additional new features include web booking templates, online reservation look-up and check-in, as well as links to weather, travel advisors, time, currency and metric conversion tools. Customers can also one-click to be immediately connected to live support with an ISS GMT agent.

Specialising in discounted one-way, return and fully refundable and changeable airfares to the marine, offshore and yachting industries, ISS GMT operates 365 days a year and around the clock. Regular customers range from cruise, private yacht, cargo and oil rig crew, to vessel managers, surveyors and contractors. Further services include hotel and car rental bookings, crew transfers, rail, helicopters and charters.

Says Tim Davey, President of ISS GMT: “The new online service enables customers to manage their travel more effectively than ever before, while the greater range of digital features means we can now service our customers more efficiently.

“The ‘About us’ section which features a picture of each ISS GMT employee is also receiving a positive response, as customers say they can now put a face to the person they work with, adding a human touch to their digital interaction.”

ISS GMT is the marine travel division of Inchcape Shipping Services, the world's leading maritime services provider. With over 280 proprietary offices in 65 countries, and a workforce of over 3,700, the company’s diverse global customer base now includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and inter-governmental organisations.

ISS provides landside commercial and humanitarian logistics, transit, offshore support, informational and other associated marine services. The company also provides a growing range of outsourcing services including global crew and marine spares logistics; port hub agency management; and sophisticated Enterprise Resource Planning solutions through its subsidiary ShipNet.